Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have a question? We’ve compiled answers to our most common customer inquiries below. If you can’t find what you need, don’t hesitate to contact us at info@aesthetics-mode.com.

Shipping & Delivery

1. Do you offer free shipping in the UK?
Yes! We provide free standard delivery across the United Kingdom on all orders. Each package is handled with care to ensure secure and timely arrival.

2. Can I have my order delivered to a parcel locker or collection point?
Not currently. We only ship directly to the residential or business address provided at checkout.

3. What are your typical delivery timelines?
Orders placed by 6:00 PM (GMT) on weekdays are processed within 1 to 2 working days. After dispatch, delivery generally takes 5 to 7 working days, depending on your location. Please allow 6 to 9 days total during busy periods.

4. How can I track my delivery?
Once your order ships, we’ll email you a tracking number. You can follow your parcel’s progress via our Order Tracking Page.

5. Which couriers do you use?
We ship using Royal Mail, DHL, and other trusted UK couriers to ensure reliable delivery.

6. My order hasn’t arrived. What should I do?
Start by checking the tracking link in your dispatch confirmation. If the tracking hasn’t updated or your parcel seems delayed, contact us at info@aesthetics-mode.com. If your item is confirmed lost, we’ll send a replacement or issue a full refund.

7. What if my parcel arrives damaged?
We’re sorry to hear that. Please email us at info@aesthetics-mode.com within 7 days of receiving the package. Include your order number and photos of the damage and packaging. We’ll take care of it immediately.

Returns & Refunds

8. How do I return an item?
If something’s not quite right, contact us at info@aesthetics-mode.com within 30 days of receipt. Items must be unused, in original condition, and returned with all packaging and tags intact.

9. When will I receive my refund?
Refunds are processed within 7 business days after we inspect the returned item. We’ll send a confirmation email once your refund is issued.

10. Who covers return postage?
If the item is defective, incorrect or damaged, we’ll cover return shipping. If you're returning it for other reasons (e.g. change of mind), the return costs are your responsibility. Please contact us before sending anything back.

Privacy

11. Is my personal information protected?
Absolutely. We use SSL encryption to safeguard all transactions and data. We never store card details and won’t share your personal information without your explicit consent.

12. Will you share my details with third parties?
No. We do not sell or trade your data. Your information is used solely for order fulfilment and support. You can read more in our Privacy Policy.

Payments

13. Which payment methods do you support?
You can pay securely using:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

14. What currency are payments made in?
All payments are processed in GBP (£ – British Pounds). If you’re using a non-UK card, your bank may apply currency conversion fees.

15. Is checkout secure?
Yes — our payment system is protected by SSL encryption to keep your card details and personal info completely secure.

16. How will I know if my payment went through?
Once your payment is successful, you’ll get a confirmation email with your order details. Didn’t receive one? Please check your spam or contact us.

17. What should I do if my payment fails?
Double-check your card details and available balance. If issues persist, try another card or contact your bank. Need help? Drop us an email at info@aesthetics-mode.com.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@aesthetics-mode.com
Phone number: +447729241234
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Aesthetics Mode
Address: 76 Shelton St, London WC2H 9FD, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)